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— Shaun White"United [Airlines] sucks, man. I've got like a million miles and they never bump me to first class because they think I'm just a kid and give the seat to some schmoozy guy in a business suit."
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New Rule: News organizations have to stop using the phrase: "We go beyond the headlines." That's your job, dummy. You don't see American Airlines saying, "We land our jets on the runway"!
— Bill Maher
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We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
— Herb Kelleher
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